Business etiquette pays

How you present yourself to others in the business world speaks volumes. Here are some important tips to make a good impression.

Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people. Follow your office dress code, perhaps dressing a step above the norm for your office.

Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.

When meeting someone for the first time, be sure to shake hands palm and palm with a gentle firmness. Be alert. Sleepiness looks bad in the workplace. Kindness and courtesy count! Arrive early to work each day.

Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them.

Also, write names down and keep business cards. People know when you do not know their names and may interpret this as a sign that you don’t value them.

Do not make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!

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